Accessibility at HCA

Providing Goods & Services to People with Disabilities – Ontario Regulation 429/07

Policy Statement

HCA is committed to excellence in serving all customers, including providing accessible customer service to people with disabilities.

Feedback regarding the way HCA provides goods and services to people with disabilities can be made by e-mail, telephone, or in writing addressed to:

Director of Conservation Areas Services – Accessibility Coordinator
838 Mineral Springs Road
PO Box 81067
Ancaster, ON   L9G 4X1

Phone: 905-525-2181, ext. 168
Fax: 905-648-4622
Email: Gord.Costie@conservationhamilton.caThis email address is being protected from spambots. You need JavaScript enabled to view it.

The Accessibility Coordinator will respond either in writing, in person, e-mail or telephone acknowledging receipt of feedback and will set out the action to be taken in response to any complaints within 30 days.

Alternate formats

HCA makes every effort to ensure that the information on this website is accessible. However, if you require a document in an alternate format, HCA will make every effort to accommodate your request in a reasonable time frame. You can contact us by phone at 905-525-2181, by mail at 838 Mineral Springs Road, Ancaster, Ontario L9G 4X1 or send an email to the Accessibility Coordinator.

Service disruptions

Notices of service disruptions will be posted in the alerts section of our website


This Accessibility Customer Service Standards Policy shall not apply during any period where HCA has declared a “State of Emergency” as defined under the Emergency Management Act.