tel: 905-525-2181

Ancaster Well Access Frequently Asked Questions

Ancaster Well fence and gate

Why are the well taps fenced off with a swipe card gate access?
New regulations for drinking water quality standards in Ontario came into effect January 1, 2018, specifically related to arsenic concentrations, which put the well above the new prescribed standard.

Ontario drinking water quality standards apply to small drinking water systems and the well is considered such by Hamilton Public Health Services. The alternative to closing the well was to change its operation, and this includes adding fencing, issuing swipe cards, putting up signage and requiring users to sign a waiver.

How will well users be able to access the area?
Through swipe card access only at the gate and fence system at the well.

How does the gate system work?

When did the access to the well change?
As of January 1, 2018, access was only permitted to those who have obtained a swipe card from the Hamilton Conservation Authority main office.

How can I get an access card?
Swipe cards will be available from the Hamilton Conservation Authority’s (HCA) main office at 838 Mineral Springs Road, Ancaster for a one-time $10 fee, which helps towards maintenance and administration costs. Card holders will also be required to sign a waiver of liability each year.

Can I pick up or renew a card for someone else?
No, each card holder must sign the waiver in person before being issued a swipe card. Cards are non-transferable.

When is the HCA’s main office open?
Monday through Friday, 8:30 AM to 4:30 PM.

NOTE: HCA’s office closes for the holidays on Monday, December 24, 2018 and will not reopen until Wednesday, January 2, 2019 at 8:30 AM.

What if my card stops working?
If your card is damaged or stops working, a replacement card will be issued at no cost. Please bring your original card to the main office for replacement.

What if I lose my card?
If you lose your swipe card, you will need to come into the office to get a replacement.
An administration fee of $5 will apply for lost cards to cover replacement and administration costs. Lost cards will be cancelled by the system administrator.