Accessibility at HCA

Providing Goods & Services to People with Disabilities – Ontario Regulation 429/07

Policy Statement

HCA is committed to excellence in serving all customers, including providing accessible customer service to people with disabilities.

Feedback regarding the way HCA provides goods and services to people with disabilities can be made by e-mail, telephone, or in writing, addressed to:

Director of Conservation Areas Services – Accessibility Coordinator
838 Mineral Springs Road
PO Box 81067
Ancaster, ON   L9G 4X1

Phone: 905-525-2181, ext. 168
Fax: 905-648-4622
Email: Gord.Costie@conservationhamilton.ca

The Accessibility Coordinator will respond either in writing, in person, email or telephone, acknowledging receipt of feedback and will set out the action to be taken in response to any complaints within 30 days.

Alternate Formats

HCA makes every effort to ensure that the information on this website is accessible. However, if you require a document in an alternate format, HCA will make every effort to accommodate your request in a reasonable time frame. You can contact us by phone at 905-525-2181, by mail at 838 Mineral Springs Road, Ancaster, Ontario L9G 4X1 or send an email to the Accessibility Coordinator.

Service Disruptions

Notices of service disruptions will be posted in the alerts section of our website.

Conservation Area Accessibility

Accessible Parking

1 space. Access is located at 810 Mineral Springs Road.

Accessible Washrooms

Yes

Additional Features

Accessible ramp and automated buttons for building access.

Accessible Parking

Beachfront Parking Lot: 8 spaces
Lakeside Pavilion Parking Lot: 3 spaces
Marina Parking Lot: 10 spaces

Accessible Washrooms

Yes

Additional Features
  • Accessible beach path and Mobi-Mat beach access
  • Accessible picnic tables
  • Trail signage with trail rating system and surface types
Accessible Parking

Lakeland Pool Parking Lot: 2 spaces
Waterfront Trail Parking Lot 2: 3 spaces
Hutch’s Parking Lot: 6 spaces
Waterfront Trail Parking Lot 4: 5 spaces
Waterfront Trail Parking Lot 6: 6 spaces
Waterfront Trail Parking Lot 7: 8 spaces

Accessible Washrooms

Yes

Additional Features
  • Paved, accessible, multi-use trail
Accessible Parking
  • Main Parking Lot: 650 Governors Road, Dundas, ON
    • 9 accessible spots (2 in Stacey Meadow and 7 in Main Lot)
  • Artaban Road: 917 Artaban Road, Dundas, ON
    • 1 accessible spot
  • Hermitage: 621 Sulphur Springs Road, Dundas, ON
    • 1 accessible spot
  • Merrick: 380 Lower Lions Club Road, Ancaster, ON
    • 1 accessible spot
  • Monarch: 855 Old Dundas Road, Dundas, ON
    • 1 accessible spot
Accessible Washrooms

Yes

Additional Features
  • Hamilton to Brantford Rail Trail is accessible
Accessible Parking

Main parking lot: 3

Accessible Washrooms

Yes

Additional Features
  • Trail signage with trail rating system and surface types
Accessible Parking

Trailer Parking Lot:1 space
Marina Parking Lot 2: 3 spaces
Beach Parking Lot 2: 3 spaces
Multi-use Beach Parking Lot: 2 spaces
Beach Parking Lot 4: 3 spaces
Pond Parking Lot: 2 spaces
Fishing Platform Parking Lot: 2 spaces
Marina Parking Lot 3: 3 spaces

Accessible Washrooms

Yes

Additional Features
  • Accessible trail loop
  • Accessible showers
  • Accessible fishing platform
  • Accessible fishing bridge
  • Accessible laundry
Accessible Parking

Cabin parking lot: 2 spaces
Beach access parking lot: 4 spaces

Accessible Washrooms

Yes

Additional Features
  • Accessible docks
  • Accessible cabins
  • Accessible showers
Accessible Parking

Main parking lot: 3 spaces

Accessible Washrooms

Yes

Additional Features
  • Accessible garden
  • Accessible picnic tables
  • An all-terrain wheelchair is available on a first-come, first-served basis. Please contact us in advance of your visit for full details regarding accessibility.
Historic Village Accessibility Information

Westfield is partially accessible and is working to improve our accessibility. The roads and paths are packed fine gravel surface. There may be areas that become soft during wet seasons. Several buildings have wheelchair accessible ramps. Some buildings have grab bars in place at entrances. The historic buildings can be quite small inside and may have narrow doorways or steps to enter. 

Wild Waterworks Accessibility Guide can be found on their website:

Exclusions

This Accessibility Customer Service Standards Policy shall not apply during any period where HCA has declared a “State of Emergency” as defined under the Emergency Management Act.