Providing Goods & Services to People with Disabilities - Ontario Regulation 429/07
HCA is committed to excellence in serving all customers, including providing accessible customer service to people with disabilities.
- Customer Service & Integrated Accessibility Standards Policies
- 2012 to 2017 Multi-Year Accessibility Plan Integrated Accessibility Standards Regulation
- Wild Waterworks Accessibility Guide
Feedback regarding the way HCA provides goods and services to people with disabilities can be made by e-mail, telephone, or in writing addressed to:
Director of Conservation Areas Services - Accessibility Coordinator
838 Mineral Springs Road
PO Box 81067
905-525-2181, ext. 168
The Accessibility Coordinator will respond either in writing, in person, e-mail or telephone acknowledging receipt of feedback and will set out the action to be taken in response to any complaints within 30 days.
HCA makes every effort to ensure that the information on this website is accessible. However, if you require a document in an alternate format, HCA will make every effort to accommodate your request in a reasonable time frame. You can contact us by phone at 905-525-2181, by mail at 838 Mineral Springs Road, Ancaster, Ontario L9G 4X1 or send an email to the Accessibility Coordinator.
Notices of service disruptions will be posted in the alerts section of our website
This Accessibility Customer Service Standards Policy shall not apply during any period where HCA has declared a "State of Emergency" as defined under the Emergency Management Act.